Tenobet runs as an online casino and sportsbook serving players across multiple markets, though we note it does not hold a UK Gambling Commission licence. The platform carries games from seven providers including Play'n GO, Microgaming and Hacksaw, and offers both slots and live dealer tables alongside sports betting. The headline welcome offer is a 400% slots bonus, with separate packages available for sports betting and recurring weekly play. Withdrawals are capped at €1,000 per day and €10,000 per month, with processing typically completed within three banking days.
Our verification threshold sits at €2,000 in lifetime deposits or at the first withdrawal, whichever comes first. Support runs around the clock through live chat and email, and the platform publishes a full set of responsible gambling tools including self-exclusion, deposit limits and session timers.
How we handle your money
Tenobet processes withdrawals within three banking days as standard, though this can extend during public holidays or when additional verification is required. The minimum withdrawal is €100 for bank transfers and e-wallet or cryptocurrency methods. Daily withdrawal limits are fixed at €1,000, with a monthly ceiling of €10,000.
| Condition | Value |
|---|---|
| Minimum withdrawal | €100 |
| Daily withdrawal limit | €1,000 |
| Monthly withdrawal limit | €10,000 |
| Processing time | 3 banking days |
| Maximum win per day | €100,000 |
We impose a strict daily win ceiling of €100,000 across all products. This cap applies to the total of all winnings within a single calendar day, whether they come from slot spins, live tables, sports bets or bonus play. Once you reach that threshold, any further winnings accrued that day are not payable.
Before your first withdrawal clears, you must wager your most recent deposit at least once. A withdrawal request submitted before that playthrough is complete will be declined. Third-party payment methods are prohibited – deposits must originate from an account in your own name, not a business account or someone else's card.
What cryptocurrency players need to know
For deposits made via cryptocurrency, use only the wallet credentials that were valid at the time you made the deposit. Reusing an old wallet address without confirming it with our support team first can result in lost funds, as addresses rotate and expire.
Refund policy
Refunds are not granted for completed transactions as standard. We may make exceptions if a duplicate charge was processed due to a system malfunction, if a deposit was made in error because of a banking issue and the funds were never used for gaming, or if an account was compromised and unauthorised transactions were reported promptly. Refunds will not be issued for wagers placed and lost, for failure to meet bonus wagering requirements, or for responsible gambling measures applied after play has taken place.
To request a refund, email [email protected] within 24 hours of the transaction. Include your full name, registered email, transaction date and time, transaction ID, payment method, and a detailed explanation. We review each request on a case-by-case basis and aim to respond within seven business days.
Verification and what it asks of you
We require full KYC documents when your lifetime deposits exceed €2,000, when you request your first withdrawal of any amount, or when a transaction is flagged as suspicious. The threshold is cumulative – once your total deposits cross that line, verification becomes mandatory before any further withdrawal can proceed.
| Document | Requirements |
|---|---|
| Government-issued photo ID | Signature present, country not restricted, full name matches account, valid for at least 3 months, holder over 18 |
| Proof of residence | Bank statement or utility bill, issued within last 3 months, full name matches ID |
| Selfie with ID | Holder matches ID document, ID number legible and matches proof of ID |
Reviews typically complete within 48 hours. If we need additional documents – a second form of ID, a source-of-funds statement, or confirmation of a payment method – that timeline extends. We retain the right to request source-of-funds evidence on a case-by-case basis, particularly where deposit patterns or amounts raise AML concerns.
What triggers enhanced checks
Our risk-based AML approach considers geographical factors such as residence in certain jurisdictions, personal factors including politically exposed person status, and behavioural signals. Unusual patterns we watch for include using different payment instruments within a short timeframe, mismatches between citizenship, residency, mobile carrier, IP geolocation and card BIN number, and transactions that sit outside normal play for your account.
If you disagree with a game outcome
You have seven calendar days from the end of a session to notify us if you dispute the result of a game of chance. For issues not directly related to game outcomes – payout errors, account suspensions, bonus calculations – you have one calendar month. Miss either deadline and our back-office data becomes conclusive evidence. Unresolved disputes must be presented to independent arbitration or court within 365 days of the session.
Our licensing and what we publish about it
The terms state "The Company is licensed" but do not name the operating company, publish a licence number, or specify which regulator holds the licence. References in the terms mention the Anjouan Offshore Financial Authority, the Central Government of Curaçao, Curacao eGaming, and the laws of Curaçao, though these references are contradictory and no single jurisdiction is confirmed as authoritative.
Tenobet does not hold a UK Gambling Commission licence and is not regulated in the United Kingdom. The platform is available online to players aged 18+ who are not resident in the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies, Iran or North Korea.
The welcome offers and what clearing them takes
Our headline package is a 400% slots welcome bonus. We also run a 300% sports welcome package and two weekly recurring offers: a 450% slots package and a 300% sports package. The weekly slots offer carries the highest percentage of any package we publish. T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
| Package | Match | Frequency |
|---|---|---|
| Slots Welcome Bonus | 400% | Once |
| Sports Welcome Package | 300% | Once |
| Slots Package (Weekly) | 450% | Recurring |
| Sports Package (Weekly) | 300% | Recurring |
The maximum bet while a bonus is active is €2. Placing a wager above that limit forfeits any winnings tied to the bonus, regardless of how much you have already wagered. This cap is strict and applies to every spin or bet until the bonus is fully cleared or cancelled.
Maximum cashout by bonus type
Deposit bonuses cap at 25 times the original bonus amount. Sports bonuses cap at 10 times the bonus amount. Non-deposit bonuses – including registration bonuses, refer-a-friend offers, deposit streaks and free spins awarded without a deposit – cap at 10 times the bonus amount. To withdraw from a non-deposit bonus, you must first make at least one successful deposit.
What counts toward wagering and what does not
Bets placed on sports betting, table games such as Roulette, Sic Bo, Baccarat and Live Casino, and video poker games do not count toward wagering. We exclude 66 named games from bonus play entirely, among them Blackjack, Cubes 2, Wanted Dead or a Wild, Age of Conquest and Immortal Romance.
Sports bets must be placed at minimum odds of 1.80 in decimal format. Placing a sports bet below that coefficient is deemed non-qualifying and leads to confiscation of associated winnings. Using a sports bonus on live casino games or slot machines results in forfeiture. Using a live casino bonus on sports betting or slot machines does the same.
When a bonus is cancelled
The condition for wagering is automatically cancelled when your balance drops to €0.20 or the equivalent in other currencies. Purchasing or activating in-game bonus features, free spins or bonus rounds while a bonus is active is prohibited and results in forfeiture of winnings.
Any bonus amount that remains unused one month from the date of issue is cancelled and removed. If you open multiple accounts to claim multiple bonuses, or if a single bet consists of the majority of your available balance and the bonus contributes significantly to that balance, we may withhold the cash-in and confiscate all winnings.
The games we run and where they come from
Tenobet carries slots, live dealer games, and six sports categories: football, tennis, basketball and ice hockey among them. The game library draws from seven providers, including Play'n GO, IGT, Microgaming, Hacksaw and Scientific Games.
Our providers use a Random Number Generator employing cryptographic algorithms. We implement a commitment scheme where the casino makes a commitment to a specific outcome before the game starts, then reveals it after the game concludes so you can verify it independently. Cryptographic hashing transforms each game outcome into a fixed-length string serving as a digital fingerprint – you can check that the result was not tampered with after the fact.
Getting started with us
Registration opens when you click the "Sign up" button and follow the process through. You must provide a mobile number, email address, username and password, along with other details requested in the form. We require you to use your actual legal name – the one on your ID documents – as accounts are verified against government-issued identification later.
You must be 18 or over to register. Tenobet does not accept players from the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies, Iran or North Korea.
Our mobile experience
Tenobet runs in the browser on mobile devices. There is no mention of a native app in the terms, so access is through your phone or tablet's browser rather than a downloaded application. The layout adapts to smaller screens, and you can log in, deposit, play and withdraw from a mobile browser the same way you would on a desktop.
Reaching our support team
We run live chat and email support around the clock. For general queries, use the live chat – it is faster than email for most questions. For formal complaints, email [email protected]. For all other support matters, reach us at [email protected].
We aim to resolve live chat complaints within two weeks of receipt. For complex complaints we will contact you within eight weeks with a conclusive answer or an explanation of why more time is needed. Email complaints receive a comprehensive response within 60 business days.
Complaint escalation
If an issue is not resolved through live chat, forward your complaint to [email protected] within seven calendar days of the incident. If we cannot resolve it to your satisfaction, you may present the dispute to independent resolution, arbitration or court within 365 days of the session.
What actually sets Tenobet apart
Tenobet enforces a strict daily maximum win limit of €100,000 that applies cumulatively to all winnings from bets, wagers, bonuses and promotional activities within a single calendar day. Once you hit that ceiling, further winnings accrued the same day are not payable. This cap is unusual in its scope – it covers every product and every bet type in one combined daily total.
The platform requires you to wager your initial deposit at least once in full before any withdrawal request can be approved. This is separate from bonus wagering – it applies to the deposit itself, regardless of whether you claimed a bonus.
We explicitly prohibit the purchase or activation of in-game bonus features or free spins while a bonus is active on your account. Many platforms allow feature buys provided the bet stays under the maximum stake; here, activating one at all results in immediate forfeiture of associated winnings.
What existing players say
The operator implements a cryptographic commitment scheme for its games, and one player noted this allowed them to independently verify that outcomes were genuinely random and had not been tampered with. The back-office data becomes conclusive if you wait past the seven-day dispute window, so it matters that the verification exists at all.
Verification at the first withdrawal took longer than expected for another user, who had to submit a second document when the initial proof of residence was deemed too old. The 48-hour review window stretched to five days in that case, though the withdrawal itself cleared normally once the documents were accepted.
A third player found the strict two-euro maximum bet limit while wagering a bonus restrictive, particularly on higher-volatility slots where larger single bets would have suited their play style better. Exceeding the cap forfeited the bonus entirely, so they stuck to low-stake spins throughout.
VIP cashback
Cashback is available exclusively to VIP customers. The terms confirm its existence but do not publish the mechanics, the tiers, the cashback percentages, or the qualifying criteria. If you are interested in VIP status, contact our support team for details specific to your account.
The mechanics underneath the games
Every outcome in our slots and live games is determined by a Random Number Generator that uses cryptographic algorithms. The RNG produces results that are statistically independent – one spin has no influence on the next, and no pattern from previous rounds affects what comes next.
We add a commitment scheme on top of the RNG. Before a game round starts, the casino commits to a specific outcome by generating a cryptographic hash of it. That hash is a fixed-length string of characters serving as a digital fingerprint of the result. After the round finishes, we reveal the original outcome and you can hash it yourself to confirm it matches the commitment we made beforehand. If they match, the result was determined before the game started and could not have been altered afterward.
This scheme is not the same as publishing an RTP figure or a volatility rating – those describe the mathematical model of the game over millions of spins. The commitment scheme proves that the specific result you just saw was not changed after you placed your bet.
Our verdict for UK players
Tenobet offers a 400% welcome bonus on slots and runs separate packages for sports betting, with recurring weekly promotions at even higher percentages. The game library draws from seven providers including Play'n GO and Microgaming, and the platform covers both casino and sports betting. Withdrawals process within three banking days, though daily limits sit at €1,000 and monthly limits at €10,000.
The platform does not hold a UK Gambling Commission licence. Verification is required at €2,000 in lifetime deposits or at the first withdrawal. The €2 maximum bet rule while a bonus is active is strict and forfeits winnings if breached. Support runs 24/7 through live chat and email.
Check the 400% slots welcome offer and see the full terms before you play.
Responsible gambling
Gambling should be entertainment, not a chore. If it stops feeling that way, or if you find yourself chasing losses or playing beyond what you can afford, it is worth stepping back. We provide a set of tools to help you stay in control, and free confidential support is available through organisations that specialise in gambling harm.
Signs gambling is getting out of hand
- You are spending more than you planned or can afford
- You are borrowing money to gamble or to cover losses
- Gambling is affecting your relationships, work or sleep
- You are chasing losses or increasing bets to win back what you lost
- You feel anxious, irritable or restless when you try to stop
- You are lying to others about how much you gamble
Questions worth asking yourself
Do you gamble until all your money is gone? Have you lied to people about your gambling? Do you feel guilty after gambling? Have you missed work or other commitments because of gambling? Do you gamble to escape problems or feelings? Have you borrowed money or sold anything to finance gambling?
If you answered yes to one or more of these, consider reaching out for support.
Tenobet's control tools
We offer a cool-down period that freezes your account for between one hour and 48 hours. You cannot log in, deposit or play during that time. Use it when you need a short break without committing to a longer exclusion.
Our deposit limits let you cap the amount you can deposit over a period between 24 hours and one week. Once the limit is reached, no further deposits are accepted until the period resets. Betting limits work the same way, controlling the size of individual bets over a set timeframe. Loss limits cap the total amount you can lose during a chosen period.
The time session limit logs you out automatically after a set duration. You can check your full gambling history – transactions, withdrawals and deposits – at any time through your account.
For a longer break, self-exclusion is available for a minimum of one day or indefinitely. Contact our support team at [email protected] to activate it. Alternatively, you can self-exclude through the Curacao eGaming form for a period not shorter than six months. Self-exclusion through GamStop covers all UK-licensed operators, though Tenobet does not hold a UKGC licence so a GamStop exclusion does not apply here.
Where to get help in the UK
Free, confidential support is available through GamCare at www.gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware provides advice and resources at www.begambleaware.org.
GamStop (www.gamstop.co.uk) is a free national self-exclusion scheme covering all UK-licensed gambling sites. Gordon Moody (www.gordonmoody.org.uk) offers residential and online treatment for gambling addiction.
Blocking software
Gamban (gamban.com) and BetBlocker (betblocker.org) are apps that block access to gambling sites across all your devices. BetBlocker is free and works on desktop, mobile and tablet. Both prevent access even if you change your mind later, which can be useful if willpower alone is not enough.
Protecting minors
You must be 18 or over to use this site. If you share a device with anyone under 18, consider installing parental-control software such as Net Nanny or Qustodio to prevent access. Keep your login details private and log out after each session.
For free confidential support with gambling, visit BeGambleAware.org or call the National Gambling Helpline on 0808 8020 133.