Need to reach us? Whether you have a question about our content or need help with your account, this page will point you in the right direction.
Contact the backlotphotography.co.uk editorial team
For questions about the content on this site — articles, guides, or anything you've read here — email us at [email protected]. We cover topics related to Tenobet and aim to respond within 48 hours on working days. This inbox handles editorial queries only, not account or gameplay issues.
Questions about your account
If you need help with registration, deposits, withdrawals, bonuses, verification or a technical problem with your account, the operator's support team is your best route. You can reach them through live chat, available around the clock, or by email at the operator's own support address. Live chat typically offers the fastest response for urgent matters.
Before you write in, have the following ready so the first reply can be useful: the email address registered to your account, the approximate date and time the issue occurred, any transaction reference or error message shown on screen, and a clear description of what happened. The more detail you provide upfront, the quicker the team can trace what went wrong and sort it out.
Response expectations
Our editorial inbox at [email protected] is monitored during UK business hours, Monday to Friday. Account-related queries sent to the operator's channels are handled by their team on their own schedule — live chat runs 24/7, while email responses vary depending on the complexity of your question.
Escalating a complaint
If an issue with your account isn't resolved through the initial support channels, you can escalate it by writing to the operator's dedicated complaints email: [email protected]. The operator aims to provide a comprehensive response to email complaints within 60 business days. For disputes related to game outcomes, notify the operator within 7 calendar days of the session. For other matters — payouts, account suspensions, bonus calculations — you have one calendar month post-session to raise the issue.
Unresolved disputes must be presented to an independent dispute resolution service, arbitration body, or court within 365 days of the session in question.
Responsible gambling support
If gambling is no longer feeling like entertainment, free and confidential help is available in the UK. Contact GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (free, 24/7). You can also visit BeGambleAware at begambleaware.org for support and resources.
This site is for players aged 18 and over (18+). If gambling ever stops being enjoyable, support is free and confidential at BeGambleAware.org.
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