Your Tenobet account is operated by the casino itself, not by this portal. Only the operator can verify, restore or unblock access to your account. This page explains how signing in works, what to do when it fails, and where to get help.
Signing in to your account
Follow these steps to reach your Tenobet account:
- Open the operator's site in your browser.
- Click the sign-in button.
- Enter the email address you used at registration.
- Enter your password.
- Confirm to access your account.
If you do not have an account yet, registration happens at the operator's site too.
Resetting a forgotten password
When you cannot remember your password, use the operator's reset route. Click the forgotten-password link on the sign-in screen, enter the email address on your account, and the operator will send a reset link to that address. Follow the link to set a new password.
If the email used at registration is no longer accessible, contact the operator's support team directly. They will ask for proof of identity to restore access safely.
Accessing your account from a phone
Sign in from a mobile browser using the same credentials as on desktop. The operator's site adapts to smaller screens, and your account works identically on both. Enter your email and password as you would on a computer.
When signing in fails
The most common causes, and what to do about each:
- Wrong email or password – check for typing errors and ensure caps lock is off. Use the password reset if you are unsure.
- Account not verified – check your inbox for a verification email from the operator, and follow its instructions.
- Browser session problem – clear cookies and cache, or try a different browser.
- Account blocked or restricted – see the section below.
Why an account gets blocked
Several causes can restrict access:
| Cause | What happens |
|---|---|
| Identity verification required | Access frozen until you upload ID, proof of address and a selfie. Verification reviews typically complete within 48 hours. |
| Self-exclusion in force | Account closed for the period you requested, minimum 1 day. Cannot be reversed early. |
| Prohibited activity detected | Account suspended or closed. Contact support to understand the reason. |
If you set a self-exclusion or a cool-down period, the block lasts until that time expires. This is a protective measure and cannot be undone on request.
Who to contact when you need help
Account problems go to the operator's support team. Reach them by email at [email protected], or use the live chat on the operator's site. Support operates 24/7.
Have these details ready before writing in: the email address on your account, when the problem started, and the exact message shown on screen. A complete first message gets a faster, more useful reply.
Keeping your access safe
Sign in only at the operator's own address, typed into the browser or reached through a bookmark you saved yourself. Never follow a link in an email or a message claiming to be from the operator – phishing attempts copy the site's look but steal credentials.
Use a password you do not use anywhere else. If another site is breached and your password leaks, a unique one limits the damage to that site alone.
Sign out when finished on a shared device. A session left open on a computer or phone someone else uses gives them access to your account and your balance.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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